Shipping policy

Lost or Undelivered Orders

If your tracking shows your package as delivered but it hasn't shown up, we'd first suggest checking with neighbors and getting in touch with your local carrier — sometimes packages are left in unexpected spots or scanned a little early.

If you've done that and still can't track it down, reach out to us and we'll do our best to help sort things out.

Please note that JT² Designs is not responsible for packages that are lost or undeliverable due to an incorrect shipping address entered at checkout. We process and ship to exactly what's provided, so please take a moment to double-check your address before placing your order.